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The Official Web Site of the State of South Carolina

COVID-19

Due to Governor McMaster's March 19, 2020 executive order, Consumer Finance Division, (CFD) is significantly decreasing the number of staff who will be in the office beginning Friday, March 20, 2020. The Governor's decision is to protect state employees during this unprecedented public health crisis. Even though CFD staff will be limited, we will still provide critical business operations, including NMLS transition process and license requests.  If you have any questions please feel free to contact us at cfd@bofi.sc.gov.

 

File a Complaint

To avoid any delay investigating your complaint, please be sure to file with the correct agency as listed below. The Division will attempt to forward any incorrect filings to the appropriate agency.

  1. For complaints regarding a Consumer Loan ("Personal Loan" or "Title Loan") or a Deferred Presentment Transaction ("Payday Loan") please file with the South Carolina Department of Consumer Affairs.

  2. For complaints regarding a Mortgage Loan through a Bank, please file with the federal Consumer Financial Protection Bureau.

  3. For complaints related to any other Mortgage Loan, please file with our Division. Please complete the mortgage complaint form (PDF) and send it along with any supporting documents to the Division at:

    Consumer Finance Division                           
    1205 Pendleton Street
    Suite 306
    Columbia, SC 29201
    Attn: Mortgage Complaints
    Email: complaints@bofi.sc.gov